Terms & Conditions

Terms & Conditions

The use of our online ordering system www.officefurniturespecialist.com.au is governed by the terms and conditions outlined in this page. You should also consult our Privacy Policy as this also governs our interactions with you and pertains to the storage and use of personal information.

The expression “we”, “us”, “our” are referring to GNT Imports Pty Ltd trading as Office Furniture Specialist – except where otherwise indicated. The terms “you”, “your”, “buyer”, “buyers”, “customer”, and “yours” refers to the user of Office Furniture Specialist’s website.

Please read these terms and conditions, together with our privacy policy, as they govern our interactions and obligations with you as the customer. These terms and conditions contain important information about the use of our website, the delivery and installation of goods, returns, and warranty claims.

Your purchase through our website indicates that you accept these terms and conditions. If you do no accept the terms and conditions, we are unable to sell items to you and you are not able to use our website and online ordering system.

General

The content of the website including images, descriptions, and specifications are intended as general information only. The information on any page is subject to change without prior notice including prices. We reserve the right to cancel your order if there has been a mistake on the website where an amendment needs to be made. We do not guarantee all information on this website to be error free, hence, it is your responsibility as the purchaser to ensure the following information including but not limited to, images, descriptions, and dimensions are correct before purchasing from our online ordering system.

Orders

It is your responsibility to check your order before making the purchase. Once you purchase an item from us, you have entered a legally binding contract that indicates you have authority to enter the contract with us and to place orders on behalf of yourself or the organisation you represent. All information you provide to us should be complete, accurate, and true as can possibly be managed.

You are required to ensure that your identity, billing information, and all other information in relation to your use and purchase of goods from our website is kept up to date.

You will be liable to pay for any incorrect orders that you have placed. We are not liable to correct inaccurate information that you have entered by mistake. If you place an order with incorrect information, Office Furniture Specialist will do our best to ensure your goods are received at the intended location, address, person, etc. at the buyers own expense.

Quotations and orders

We reserve the right to cancel quotations without notice. We reserve the right to amend quotes sent to you. Unless otherwise stated, quotations include:

GST inclusive
Clearly defined cost of delivery (or indication of an absence of cost)
Clearly defined cost of installation (or indication of an absence of cost)
Are exclusive of extraneous additions such as cabling, painting, joinery, and others.
Make no allowances for coordination with other trades including electrical, plumbing, or building work.
Exclude ceiling alterations
The quotation provided by Office Furniture Specialist is not a plan, offer, or obligation, and should be viewed as an estimate only. The quotes provided by us are indicative of work done during normal working week hours only during business days. In any instance where this is not the case, additional fees may apply.

We reserve the right to accept or reject any quote at our discretion – whether in part or whole.

Only written acceptance by Office Furniture Specialist / GNT Imports Pty Ltd is indication of a complete and legally binding contract.

At our sole discretion, a deposit may be required before completion of any work or delivery of any service can occur.

Orders

Purchases through our website you will receive an email notification indicating that we have received your purchase. In most cases, you will not receive automated updates on your purchase, and any updates must be requested manually by the customer.

At our sole discretion, we reserve the right to accept or reject any order placed with us. We reserve the right to refuse to supply goods ordered. We also reserve the right to terminate your online account with us and prohibit your from purchasing from us in the future.

Shipping

In most cases, purchases made with us incur a regular flat rate. In some instances, freight will not be calculated accurately. We reserve the right to cancel your order if freight is not possible to your location for a reasonable price. We also reserve the right to inform you of freight cost changes after an item has been purchased. A contract will not be formed until we send you confirmation by email that your goods have been dispatched. Before which time, your order is considered processing and is liable to be altered. Should we be required to make a change to your order, we will do our best to inform you ahead of time.

We reserve the right to cancel orders made to regional, island, or remote addresses where an economical freight fee is not possible. You will be notified as soon as possible when this occurs.

Notwithstanding the above, we may cancel an order at any time to the maximum extent permitted by law. We will not be liable for any loss or damages whatsoever following cancellation of an order.

If you place an order with us, you acknowledge that freight may not be accurately calculated upon checkout, and we are not held in a legally binding contract to fulfil this order. Freight prices on your purchase are only agreed upon once you receive email confirmation from us that your order has been dispatched. Until which time, your order may or may not be cancelled by us at our sole discretion. In this event you will be refunded and notified. We reserve the right to charge administration and restocking fees where appropriate.

Any delivery time provided by us is an estimate only. We reserve the right to deliver goods to you purchased through our website in instalments where a single delivery cannot be achieved. You shall not be entitled to cancel your order (or any part of the order) without prior written consent from us.

By placing an order with us, you acknowledge that all goods delivered by us are delivered to a ground floor area, curb side, loading zone, or loading dock. In the event that you purchase premium shipping (i.e. delivery beyond ground floor, curb side, loading zone, or loading dock), we require clear elevator access. If no lift is available, you agree that the goods are to be left in the ground floor area, curb side, loading dock, or loading zone. You will not be refunded your premium shipping fee in this scenario, unless otherwise permitted by us in writing. Any deliveries outside of this scope require arrangements to be made with us prior to your purchase and order being dispatched. We shall be entitled to charge a reasonable fee for storage and/or redelivery charges in the event you do not, or are unable to, accept delivery of the goods. Alternatively, we may require you to arrange for alternative storage of the goods (at your sole cost).

We are not liable for mistakes made by the customer for failing to consider this delivery policy. If you are unsure about our delivery policy, please contact us before making a purchase.

Availability of goods

We cannot guarantee that our goods will be in-stock or available at the time you have purchased it. We cannot guarantee that any estimated deliver periods will be accurate. Stock levels may change at any time without notice. If we are unable to deliver your goods in a reasonable timeframe, we will notify you as soon as we are able to. You have the option to cancel, amend, or place a backorder. If a backorder is placed, you will receive the goods as soon as they come back into stock.

Pricing

Prices indicated on our website are subject to change at any time. We reserve the right to cancel any order that has been placed at an incorrect price without notice. Prices on our website are inclusive of GST unless otherwise stated. Prices do not include freight, assembly, installation, delivery of any kind unless otherwise stated. If a cancelation occurs, we will refund you in full as soon as possible.

Payment

Payments must be made in full before any item can be dispatched or service performed unless otherwise agreed upon by us. Payment can be made using our online checkout system using the payment processing providers outlined on the checkout page. You are able to pay using the following methods including, but is not limited to, PayPal, Eftops, Visa, Mastercard, and Google Pay.

Where payment is made by credit card, we reserve the right to charge a processing fee equal to, or higher than our costs of processing such transactions.

If there is fraud suspected on credit card payments, we reserve the right to cancel your order. Before doing so, we may contact you to confirm your details and identity. This may require follow up documentation that proves your identity. By providing us with your card details, you authorise us to debit the purchase price and the applicable delivery charge(s) (if any) from such card.

Unless you have an approved commercial credit account with us, goods you have ordered will not be despatched until payment has cleared. If your payment cannot be processed, your order will be cancelled, and we will notify you by e-mail.

Your tax invoice will be sent to you as soon as we are able to. In most cases, this is sent automatically to the email address you have provided on your order. Your tax invoice is your proof of purchase. You are required to retain this for any warranty claims or service claims.

Order cancellation

Should you wish to cancel your order, you must notify us as soon as possible. If we have already processed and dispatched your order, cancellation will not be possible. At our sole discretion we may choose to accept or refuse your cancellation request.

Where the order is for delivery and installation, or delivery, installation, and rubbish removal, you will not be able to cancel this order – unless accepted by us. You also cannot cancel part of an order for these types of purchases.

Risk

Risk of loss or damage to the goods you have purchased from us passes to you upon delivery to you or your designated agent or to a carrier commissioned by you.

Goods shipped from us are not insured. You must request insurance before purchasing if that is something you require. You are not liable for damage that occurs in transit.

We are not liable for theft, damage, destruction, loss, fire, flood, negligence, and other possible destructive occurrences once the items have been delivered to you. If we deliver to your nominated address and it is unattended, you acknowledge that we will leave them unattended at your own risk and will not be liable for any happenings to your goods. It is the customer’s responsibility to ensure they can receive the goods at the allocated destination when they are delivered.

Installation

Where you have requested installation from us, you must ensure that the site is safe, accessible, and site amenities are accessible to us and our personnel including but not limited to, water, electricity, sanitary accommodation, and others. These are to be provided at your cost and no cost to us or our personnel.

When requesting installation, you acknowledge that you must inform us of any special requires prior to the installation and purchase. You also must permit our personnel to have free, clear, and unrestricted access to the job site. Where interruptions not caused by us or our personnel create unreasonable delays, interruptions, or impediments, we are not required to fulfil our obligation of installing and removing rubbish for the purchased goods. You also agree that any estimated date of completion is an estimate only and is not a contractual commitment. You are not relieved of any obligation under the terms and conditions outlined in this page by reason of any delay or impediment of our installation service. We may halt installation if we deem the site or situation unsafe for us to continue working within.

Claims and returns

You must make a claim within 7 days of receiving the item (i.e. the delivery date). If you fail to provide us with such notice, then to the extent permitted by law, the goods must be treated as having been accepted by you.

Goods cannot be returned to us without prior written consent.

You must contact us before returning any items back to us. We are not liable for fees charged by unauthorised warranty repair agents. All returns and warranty work must be authorised by us. If you fail to contact us before initiating a return, we will not accept your return.

Unless otherwise agreed upon in writing, all costs associated with the return of goods (including, to us, from us, to you, or to any third party) must be paid by you as the customer. By purchasing from us, you acknowledge and accept this policy for claims and returns.

Goods returned to us must be unsoiled, unopened, undamaged, packed, and wrapped in original packaging which includes original documentation.

We accept no liability for any damage that occurs to any goods in return transit.

We do not accept change of mind returns.

We do not accept returns without prior contact. If you wish to return an item, you must first contact us before sending anything to our location. If you send an item to our location and we do not accept your return, you are responsible for that item and its return freight cost.

In the event of a faulty item, you must also contact us before returning any item. Your warranty claim will be handled in accordance with Australian law and we will fulfil our legal obligations to you and your product.

For all accepted returns, we reserve the right to charge a restocking fee, administration fee, freight charges, and any loss of profit fees deemed by us. Our standard restocking fee is twenty (20) percent.

By placing an order with us, you acknowledge that you have read and understood these policies and agree to them.

Intellectual Property

You agree that you have no rights to use GNT Imports Pty Ltd trading as Office Furniture Specialist’s content, unless otherwise agreed upon in writing.

All promotional material, logos, slogans, and other graphic material will at all times remain the property of GNT Imports Pty Ltd.

Limited liability

We are not liable for disruptive or damaging activity beyond our control, including but not limited to, strikes, lockouts, fires, floods, storms, riots, war, embargoes, civil commotions, supplier shortage, material shortage, plant or mechanical breakdowns, pandemics, disease, government interventions, regulations. We shall not be liable for any destruction, damage, or loss for goods or delay in services caused by these occurrences.